Help and FAQs

Savings

• Where can I view my clipped coupons?

• What happens if an item I had clipped a coupon for is substituted for something else?

• Can I redeem more than one coupon per item?

• What if I have a paper coupon and a digital coupon on the same item?

• What are digital coupons?

  Digital coupons are the digital equivalents of the yellow coupons you see in-store, plus additional coupons that can only be found on heb.com or the My H-E-B app. You can clip and redeem digital coupons online, on your app, or in-store.

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• How do I clip digital coupons?

• How do I redeem digital coupons?

• Why should I scan my barcode or enter my verified phone number at in-store checkout?

• How can I tell if my digital coupons were redeemed?

• How do I sign up to get digital coupon email offers?

• How do I sign up for digital coupon text offers?

• Do digital coupons expire?

• I forgot to enter my mobile number before paying. How do I get my discount?

• What are digital coupons text offers?

• Can I opt out of digital coupons text offers at any time?

• What are exclusive digital coupons?

• How do I find exclusive digital coupons?

• Do I need a mobile phone to clip and redeem exclusive digital coupons?

• How can I save paper with exclusive digital coupons?

• Can I use in-store coupons on curbside or delivery items?

• How do I scan in-store coupons?

• Are add-on items to curbside and delivery orders eligible for coupon savings?

• Can I receive a wine discount on curbside or delivery orders?

• How do Partners apply their VPP discount to curbside and delivery orders?