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H-E-B Refund Policy

Out of an abundance of care and concern for all H-E-B customers, we will not accept returns on the following categories that were purchased in anticipation of the Coronavirus outbreak:

• Paper Towels/Bath Tissue
• Thermometers
• Analgesics
• Disinfecting Spray
• Disinfecting Wipes
• Frozen Food
• Liquid/Bar Soap
• Hand Sanitizer
• Vitamins/Supplements
• Laundry Detergent
• Cold/Allergy/Sinus Medication

For more information on what H-E-B is doing to help slow the spread of coronavirus please visit the H-E-B Newsroom.

Please save your receipt.

We will cheerfully exchange or refund most items with a receipt dated within 90 days of purchase. Some rules or exceptions may apply.

Receipted refunds: Returns will be issued based on original method of payment.

Gift Receipt Returns: Returns accompanied by a gift receipt will be extended in the form of an H-E-B Gift Card. WIC/Lonestar eligible items are not permitted for return with a gift receipt. The refund value will reflect any discounts applied at time of original purchase. All rules and restrictions apply.

Pre-Paid/Services/Clearance Items: Refunds and exchanges are not permitted for Gift Cards, phone cards, tickets, licenses, permits, postage stamps, clearance items, etc. All sales are final.

Seasonal Items: May be returned within 30 days of purchase with original packaging. Seasonal items include holiday merchandise, most Lawn & Garden items (includes gas powered outdoor equipment), and swimming pools/pool accessories.

Appliances/Electronics: May be returned within 90 days of purchase with original packaging and accessories.

Entertainment: Most items can be returned within 90 days. If opened, computer software, video game, hardware/software, music, and movies may be exchanged for an identical item only.

Discounts and Promotions: The refunded value for each item returned will be reduced to reflect the value of any free gift or discount.

No Receipt Returns/Exchanges: A valid government issued ID is required for all non-receipted returns/exchanges. Refund will be extended in the form of an H-E-B Gift Card.


Can't find your receipt?
In most cases, if you paid with an electronic payment type (credit, debit, personal check, Lonestar, H-E-B Gift Card), we can locate your purchase and process your no-receipt return as a receipted refund with our receipt look-up feature.

H-E-B reserves the right to permit or refuse any refund.

Other restrictions may apply.