Home delivery | HEB Help

Curbside and delivery orders may be subject to a personal shopper fee and/or a delivery fee. These fees may vary based on location, service time, or special promotions. If your order is subject to a fee, it will be shown on your checkout page before you submit your order.

Most of H-E-B's assortment is available for delivery, but some larger products such as electronics and grills are not. Beer and wine are available for delivery in select areas.

Your order will arrive within your selected delivery time slot. 

You can check your order status at any time from the “Orders” section of the app or on HEB.com Additionally, we recommend opting in for order updates texts or push notifications, you’ll progress updates about your order. You can opt in for those updates in the Account section of the app or on HEB.com. 

If you aren’t home during your delivery window, your items will be left at the front door. H-E-B is not liable for items after they've been delivered.

When you check out on heb.com or in the My H-E-B app, a tip of $7 or 10% of your basket total, whichever is greater, will be set automatically. 

You can adjust the tip amount before placing your order. The entire tip is given to the delivery driver. 

We apologize for the inconvenience — we are not able to ship items. If you’re in Texas, we invite you to order your favorite H-E-B products using curbside pickup or home delivery. 

We often partner with trusted delivery vendors to get your order to you faster! Vendors vary by location, and have been carefully selected and are committed to providing the same excellent customer service that H-E-B is known for.

If your order has been assigned to a trusted delivery vendor, the shopper assigned to your order will handle both shopping and delivery. The shopper may text you about order changes, including substitutions and out-of-stock items, so be sure to keep your phone close until your order is delivered. You’ll also receive order updates to help you keep track of how your order is progressing. 

We’re committed to providing an excellent delivery experience. If you experience any issues at any point during your order, you can call H-E-B’s Customer Care team at [1-855-803-0611](tel:8558030611) and we’ll be happy to assist you. 

Additionally, we encourage you to rate your order after it’s complete. Your feedback is immensely valuable, as it helps us improve the delivery experience for all of our customers. 

Help and FAQs

Home delivery

Is there a fee charged for delivery orders?

What products are available for delivery?

When will my order arrive?

What happens to my order if I’m not home?

Should I tip the driver?

Can I have H-E-B products shipped?

Who shops and delivers my order?