Curbside pickup | HEB Help

Once you’ve parked in a curbside spot, there are two options for checking in for your curbside order. Please only complete one of the following options.

__Check in by texting 99147:__
1. When you arrive at the store, follow the “Curbside” arrows in the parking lot.
2. Park in a designated curbside parking spot.
3. Text your parking spot code (shown on the  sign in front of your parking spot) to 99147.
4. Pop your trunk or unlock your back door to get ready for the curbside team to bring you your groceries!

Or

__Check in using the My H-E-B app:__

1. When you arrive at the store, follow the “Curbside” arrows in the parking lot.
2. Park in a designated curbside parking spot.
3. Open the My H-E-B app on your phone and a prompt will appear to check in for your curbside order. Tap “I’m here”.
4. Enter the letter(s) from the parking spot sign to check in. You’ll receive a confirmation message.
5. Pop your trunk or unlock your back door. A curbside partner will bring out your groceries soon!

 Yes, someone else may pick up your order. Please be sure they know the name on the order and the order number. We suggest that you add their number at checkout. 

__To add an order phone number in the app:__
1. Go to Checkout.
2. Tap Change to the right of the phone number.
3. Replace the phone number and tap Save.

__To add an order phone number on HEB.com:__ 
1. Go to Checkout.
2. Under contact info select Edit on the Primary contact phone number.
3. Replace the information in the form fields and select Save.
4. Place the order and make sure you reply “Yes” to the opt-in text message.

__To pick up your order, they will need to:__
1. Follow the "Curbside" arrows in the parking lot.
2. Park in a designated curbside parking spot.
3. Text the parking spot code to 99147.
4. Be prepared to provide the order name.

Your order will be ready for pickup during the pickup window you selected at checkout. Additionally, if you are opted in for order updates, you will receive a push notification or text message alerting you when your order is ready for pickup. 

You can check your order status at any time by viewing your order details, either on HEB.com or in the My H-E-B app. 

Picking up curbside orders on time helps our team stay on track and make space for the day's remaining orders. However, we understand that life occasionally gets in the way. If you're running late, be sure to swing by your store as close to your pickup time as possible. Please note that we aren't able to hold orders overnight without notice.

We discourage tipping H-E-B Partners when you pick up your curbside order.

To make your large-item pickup as smooth as possible, you can prep your vehicle ahead of your arrival. This may include moving personal items out of the way and folding down the back seat of your vehicle, if possible, to make space. 

The size of the item package may be different than the product itself due to packing material that keeps it safe during transit. For larger items, be sure to check the size of the item on heb.com or on the My H-E-B app. Measure your vehicle to ensure the items will fit in your trunk or back seat, allowing for up to 6 additional inches on each side or dimension.

While these tips can help you in picking up your order, ultimately, you are responsible for the safe handling and transit of your purchase. H-E-B Partners will make every effort to assist you in loading your vehicle. By purchasing a large item for pickup, you agree that H-E-B accepts no responsibility or liability for damages caused to your vehicle in the loading, tie-down, or transit process. You also agree that H-E-B is not responsible or liable for damages to overloaded vehicles or for damages to vehicles during transit after leaving the premises. H-E-B is also not responsible, and you release H-E-B and its Partners, from liability for any damages related to the loading of merchandise into your vehicle. You assume all responsibility for transporting your purchase safely. We appreciate your understanding.

Help and FAQs

Curbside pickup

How do I pick up my order at the store?

Can someone else pick up my order?

When will my order be ready for pickup?

What happens if I miss my pickup time?

Should I tip when I pick up my order?

How can I prepare my vehicle for pickup of larger items?