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Help and FAQs

Savings

  • To redeem digital coupons in-store:

    1. At checkout, open the My H-E-B app.
    2. Tap the barcode icon in the upper-right corner of the screen.
    3. Show your barcode to the cashier or scan the barcode at a self-checkout kiosk.

    Or

    1. At in-store checkout, enter your verified 10-digit mobile phone number.(For more information on verified phone numbers, please scroll to the bottom of this post.)

    All eligible clipped coupons will be applied. You will see your savings from redeemed coupons reflected on your receipt.

    To redeem digital coupons for curbside or delivery orders:

    1. Clip the coupon on heb.com or in the My H-E-B app and add the eligible item(s) to your cart.
    2. Go to your cart to view your eligible coupons. Your savings will apply at checkout. Because digital coupons expire, orders must be picked up or delivered prior to the expiration date. If you abandon a transaction after entering your verified phone number at checkout, the digital coupon will remain in your clipped coupon list to be used on a future transaction (while coupon is still valid).

    Additional information on phone number verification:

    H-E-B uses verification codes sent from (256) 432-7866 to protect your account. These codes ensure only you can access your account in situations like: 

    • Logging in from a new or unrecognized device. 
    • Addressing a potential issue with your password. 
    • Updating your account phone number. 

    To verify your phone number and secure your account, you’ll receive a text from (256) 432-7866 with a 6-digit code. Enter this code in the boxes on your screen to complete the verification process.

    To verify your phone number by text on HEB.com:

    1. Go to “Account”. 
    2. Select “Profile”. 
    3. Under the Personal Information section, click “Edit”. 
    4. Choose “Add Number” or “Verify Number”, depending on the situation. 
    5. Enter the number and click “Send Code”. 
    6. Enter the verification code and select “Verify”. 

    To verify your phone number by text in the My H-E-B app:

    1. Go to “Account” from the home screen by selecting the person icon in the top-right corner. 
    2. Select “Profile”. 
    3. Select “Edit” under “Personal Information”. 
    4. If adding a number: select “Add number”. Or if replacing or verifying an existing number: tap the phone number section and select “Verify number”. 
    5. Enter the number you want to verify, tap “Send code”, and enter the received code. 

    Note: Verification codes expire after 15 minutes. If you don’t receive one, review your number or resend the code. Message and data rates may apply, and the number of messages may vary depending on your account activity. 

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