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Help and FAQs

How do I request a receipt from an in-store purchase?

To request a copy from our Electronic Payment Team, please email the following information to ml.epc.forms@heb.com

ATTN: Front End Services: Credit/Debit Card Receipt Request First and Last name of customer

  • Date of Purchase
  • Amount of Purchase
  • Location of Purchase
  • First 6 and Last 4 Digits of Card Number used (For your security, please do not send the full credit card number)
  • Copy of Work Badge, Business Card, or State License/ID
  • Written Statement authorizing HEB to release receipt (“I authorize HEB to submit the following inquiry…”)
  • Call Back number
  • Email you would like to receive the receipt

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