Help and FAQs

In-store

• How do I request a receipt from an in-store purchase?

  To request a copy from our Electronic Payment Team, please email the following information to ml.epc.forms@heb.com

  ATTN: Front End Services: Credit/Debit Card Receipt Request First and Last name of customer

  • Date of Purchase
  • Amount of Purchase
  • Location of Purchase
  • First 6 and Last 4 Digits of Card Number used (For your security, please do not send the full credit card number)
  • Copy of Work Badge, Business Card, or State License/ID
  • Written Statement authorizing HEB to release receipt (“I authorize HEB to submit the following inquiry…”)
  • Call Back number
  • Email you would like to receive the receipt

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• How do I get a particular employee recognized for superior service?

• What if I am unhappy with the service I received at my store?

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• Why isn’t the barcode scanner in the My H-E-B app able to scan certain items?

• How do I request a product to be added?

• Why did a particular product get discontinued?

• What is the H-E-B refund policy?

• I had my check to H‑E‑B returned, whom do I contact?

• I have a question about a charge from H‑E‑B on my debit or credit card. Whom do I contact?