Help and FAQs

Keeping your phone number up to date is essential for receiving account updates, order notifications, and verification codes. There are different ways to manage your phone number across the H-E-B app and website.

How can I update my phone number for curbside and delivery orders?

In the app:

1. Go to Checkout.
2. Tap Change to the right of the phone number.
3. Replace the phone number and tap Save.

On HEB.com:

1. Go to Checkout.
2. Under contact info select Edit on the Primary contact phone number.
3. Replace the information in the form fields and select Save.
4. Place the order and make sure you reply “Yes” to the opt-in text message.

How do I update my H-E-B account phone number?

In the app:

1. Tap the person icon in the top right corner of the home screen to access your profile.
2. Select the Profile section.
3. Tap Edit (this will redirect you to the mobile web version of HEB.com).
4. In the mobile web page, tap mobile number.
5. Type in your new phone number.
6. Tap Update to save the changes.

On HEB.com:

1. Log in to your account.
2. Navigate to the Personal information section.
3. Select Edit under your mobile number.
4. Type in your new phone number.
5. Click Update to save the changes.

Note: After updating your phone number, you may need to verify it by entering a verification code that will be sent to your new number. This helps ensure your account remains secure.

For more information about account security, visit H-E-B’s Messaging, Terms, and Privacy Policies.

How can I update my phone number for digital coupon text messages?

On the H-E-B.com:

1. Go to your Account by selecting the dropdown with your name on it in the top right corner of the navigation menu.
2. Select Settings from the navigation menu on the left.
3. In the section for Digital coupon text messages, check if your digital coupons phone number matches your account profile phone number. a. If the phone numbers match, use the toggle to opt-in to get digital coupons via text. b. If they don’t match, select the “Edit phone number” link. Follow the steps to verify your phone number. c. Return to settings and turn on the toggle to receive digital coupon texts.
4. Reply “Yes” to the message you receive on your phone to agree to the terms. a. If your phone number is unverified, you’ll need to verify your phone number before you can receive digital coupon texts.

H-E-B text message short codes (Texting phone numbers)

H-E-B sends text messages from specific short codes and phone numbers to ensure secure and reliable communication. Recognizing these codes helps you keep your account safe.

Account verification

• Purpose: Receive one-time passwords to verify your identity during login or account updates.
• Sender: H-E-B Accounts: (256) 432-7866
• H-E-B Accounts will only send messages from this number when we require a verification code to log in, or when you change your H-E-B account phone number.

Order updates

• Purpose: Get updates about your curbside or delivery orders. Reply to this number with your spot number when you arrive for curbside pickup.
• Sender: H-E-B: 99147
• Reply STOP to stop receiving order updates via text. You will still receive order updates via email by default, and through push notifications if you have them turned on.

Digital coupons

• Purpose: Receive text notifications about digital-only coupons and savings.
• Sender: H-E-B Savings: 69432
• Reply STOP to stop receiving digital coupon text messages.

Receiving messages from third-party shopper services If you place delivery orders through the My H-E-B app, third-party services like Favor, and DoorDash may fulfill the order. You might receive text messages directly from those services regarding your delivery. The number of messages and opt-out options will depend on their policies.