Help and FAQs

When a minor turns 18, they’re considered a legal adult and will need to manage their own prescriptions. Any adults managing their prescriptions for them will automatically lose access.

If you want to continue managing their prescriptions after they turn 18, you can send a profile management request. They will still need to create their own pharmacy account.

On or after their 18th birthday, they should:

• Download the My H-E-B app or go to the H-E-B pharmacy website
• Use their own email address to create an H-E-B account
• Use an H-E-B prescription number to connect their pharmacy profile to their account

To send a profile management request to an adult:

• Go to pharmacy settings
• Select "Manage pharmacy profiles"
• Select "Add a profile"
• Follow the prompts on the screen

Note: Adults are added after the request to manage is approved.