Help and FAQs

Pharmacy

• Where are my CORP# and my Rx#?

• What is auto-refill?

• Where can I learn about COVID-19 and Flu vaccines?

• Can I refill an archived prescription?

  Yes. Archived prescriptions can still be refilled. Archiving a prescription helps organize your list, but it doesn’t notify the pharmacy or make the prescription inactive.

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• How do I view my pharmacy records?

• What does “connect account” mean?

• Why am I getting a message saying “This account already exists”?

• Can I manage other people’s prescriptions with my H-E-B Pharmacy account?

• What happens when a minor turns 18?

• Why did I lose access to my child’s pharmacy profile when they turned 18?