get started with H-E-B Online Pharmacy Services

At the H-E-B Pharmacy, we want to help make life less stressful, especially when you or someone in your family isn't feeling well. That's why we always look for innovative ways to improve your experience.

Now you can access your H-E-B Pharmacy online 24/7 - making it easier to manage all of your family's prescriptions wherever you are, whenever you need to.

How to Create an H-E-B Pharmacy Profile

First log in to your H-E-B Account

Video: How to Create an H-E-B Pharmacy Profile 

 


 

1

Prescription Information

You must have a previous prescription filled at H-E-B. Have this prescription on hand to fill out information on heb.com. You will also enter the last four digits of the phone number that your H-E-B Pharmacy has on file.

2

Select Verification Method

Next, verify your account with the information your H-E-B Pharmacy has on file. We might have a home phone number, mobile phone number or an email address. We will show you the options available to you. Select one of the options, and then we will send you an authentication code. If the information that appears is incorrect, please call your H-E-B Pharmacy to update the information on file.

3

Submit Authentication Code

Enter the authentication code that you received on heb.com, and we will link your previous prescription history at the H-E-B Pharmacy.

Now you can manage your prescriptions, set up auto-refills with Refill Express and update the information your H-E-B Pharmacy has on file.

1

Log in to your H-E-B Account (Note: You must have already created your H-E-B Pharmacy Profile.)

2

Navigate to the Manage Pharmacy Profiles section of heb.com. You can find this section by going to the Pharmacy and Health section and then clicking on "Manage Pharmacy Profile".

Add a Family Member Video

To Add an Adult

  • To add another adult, such as a spouse or a parent, to your H-E-B Pharmacy Profile, he or she must first give you access to his or her H-E-B Pharmacy Profile.
  • The other adult must create an H-E-B Account, create an H-E-B Pharmacy Profile and then navigate to the Manage Pharmacy Profiles section to give you access.
  • To give another adult access to your H-E-B Pharmacy Profile, click on "Give others access to my Pharmacy Profile". Give us permission to share your H-E-B Pharmacy Profile by clicking on the box agreeing to the terms and then enter the email address of the H-E-B account holder with whom you would like to share your information.
  • Once the adult has given you access to view his or her Pharmacy Profile, his or her name will appear in the "People with access to my Pharmacy Profile" section. You can also remove another adult's access by clicking the "remove access" link.

To Add a Minor

  • To add a child under the age of 18, simply click on "Add a minor" under the "Add a family member to my account" section.
  • You will need an existing H-E-B prescription on hand to create an account for the child. Fill out the information requested from an H-E-B prescription label.
  • Once the child's information is verified with the information the H-E-B Pharmacy has on file, the child's name will appear in the dropdown menu for "People I have access to."

To Add a Pet

  • To add a pet, simply click on "Add a pet" under the "Add a family member to my account" section.
  • You will need an existing H-E-B prescription on hand to create an account for your pet. Fill out the information requested from an H-E-B prescription label.
    • Make sure you enter your pet's name exactly as it appears on the prescription label.
    • If you're not sure what date of birth is on file for your pet, please call your H-E-B Pharmacy.
  • Once the pet's information is verified with the information the H-E-B Pharmacy has on file, the pet's name will appear in the dropdown menu for "People I have access to."

1

Manage your Prescriptions

Two years of your prescription history is now available. Refill a prescription, request a new prescription, check the refill status and more.

2

Manage your Pharmacy Profiles

Update your contact information, drug allergies, prescription insurance and discount plans or your language and bottle preferences.

3

Download the H-E-B Mobile App

Simply download the H-E-B mobile app and log into your H-E-B account to manage your prescriptions anytime, anywhere. Note: You must create your H-E-B Pharmacy Profile on heb.com before you can manage your pharmacy history within the app.


iOS App Android App

Or text MOBILE to 83381 to receive a link to download. Message and data rates apply.

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