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Rx Rewards™ Platinum FAQs

Please see answers to commonly asked questions below. If your question is not below, please call or visit your H-E-B Pharmacy for more information.

Question: Is there a minimum age requirement for enrollment?

Answer:

Yes. Customers must be 18 years or older to enroll.

Question: Is there a limit to the number of family members on one card?

Answer:

No. If customers need extra fields to include the entire family, they can add on the back of the form.

Question: Can college age students enroll separately from their parents?

Answer:

Yes. Anyone age 18 and older can enroll in the program individually.

Question: Is the H-E-B Rx Rewards™ Platinum program a substitute for prescription insurance?

Answer:

No. This program isn't an insurance policy and doesn't provide insurance coverage.

Question: Can I use my H-E-B Rx Rewards Platinum card along with my prescription coverage plan?

Answer:

No. H-E-B Rx Rewards Platinum members choose to either purchase their prescription drugs through the H-E-B Rx Rewards Platinum program OR pay the applicable cost-sharing amount under their insurance or other third party payer program. No claims will be submitted to a third party payer for prescriptions processed using the H-E-B Rx Rewards Platinum card.

Question: Does a prescription purchased through the H-E-B Rx Rewards Platinum program count towards my insurance deductible?

Answer:

Customers should consult their prescription coverage plans to determine if their purchases using the H-E-B Rx Rewards Platinum program count toward the customer's total drug spend for calculating deductibles or other patient payment responsibilities. Savings under the H-E-B Rx Rewards Platinum program will NOT be used to discount or waive any co-pay, coinsurance or deductible amounts.

Question: How will I know if my drug is available on the $5 list?

Answer:

Use our drug pricing tool to determine pricing on specific medications. Or call 1-866-286-8098 for assistance. The pharmacy staff and store Partners will be available to answer questions too.

Question: What if I am an existing Rx Rewards member?

Answer:

You can upgrade to the preferred H-E-B Rx Rewards Platinum program by paying the one time $5 enrollment fee. There's no need for membership in both programs as the Platinum program includes the Rx Rewards benefits, plus so much more. If you're interested in upgrading to the H-E-B Rx Rewards Platinum program, you'll need to fill out a new enrollment form. You'll be provided a new card to use for this new program.

Question: Can I add my pet to the H-E-B Rx Reward Platinum program at a later date than when I sign myself up?

Answer:

Yes. You can add a pet any time by calling 1-866-286-8098.

Question: What discounted prescriptions are available for pets?

Answer:

Most veterinarians use a combination of human, veterinary-only and compounded medications for your pet's medical condition. More than 600 drugs used to treat pets are human drugs and can be purchased at your local H-E-B Pharmacy with a prescription from your veterinarian. H-E-B doesn't stock or provide discounts on veterinary-only medication used for the treatment of fleas, ticks, heartworms or other medical conditions.

Question: What quantity is included in the $5 price?

Answer:

The $5 price is for commonly prescribed dosages up to a 30 day supply 1

Question: What quantity is included in the $9.99 price?

Answer:

The $9.99 price is for commonly prescribed dosages at a 90 day supply 1

Question: Is there a fee for the Platinum program?

Answer:

Yes, there's a one-time $5 enrollment fee for the entire family.

Question: How does the prenatal vitamin program work?

Answer:

Participating prenatal vitamins are available at no cost for 30-day supply (up to 12 refills) 1

Question: What discounts on immunizations are available on the H-E-B Rx Rewards Platinum program?

Answer:

Enter the immunizations in our drug pricing tool, call 866-286-8098, or visit your H-E-B Pharmacy for more information.

Question: How do I find the cost of medicines that aren't on the $5 list?

Answer:

Use our drug pricing tool, call 866-286-8098, or visit your H-E-B Pharmacy for more information.

1The day supply is based upon the average dispensing patterns for the specific drug and strength. The program, as well as the prices and the list of covered drugs, can be modified by H-E-B Pharmacy at any time without notice and at H-E-B Pharmacy's discretion.