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 My H-E-B Rx Rewards PLATINUM
Frequently Asked Questions
- Is there a minimum age requirement for enrollment? Yes. Customers must be 18yrs or older to enroll.
- Is there a limit to the number of family members on one card? No. If customers need extra fields to include the entire family, they can complete additional forms and staple to the original form.
- Can college age students enroll separately from their parents? Yes. Anyone age 18 and older can enroll in the program individually.
- Is the My H-E-B Rx Rewards Platinum card a substitute for prescription insurance? No. This program is not an insurance policy and does not provide insurance coverage.
- Can I use My H-E-B Rx Rewards Platinum card along with my prescription coverage plan? No. H-E-B Rx Rewards Platinum members choose to either purchase their prescription drugs through the My H-E-B Rx Rewards Platinum program OR pay the applicable cost-sharing amount under their insurance or other third party payer program. No claims will be submitted to a third party payer for prescriptions processed using the H-E-B Rx Rewards Platinum card.
- Does a prescription purchased through the My H-E-B Rx Rewards Platinum program count towards my insurance deductible? Customers should consult their prescription coverage plans to determine if their purchases using the My H-E-B Rx Rewards Platinum card count toward the customer’s total drug spend for calculating deductibles or other patient payment responsibilities. Savings under the My H-E-B Rx Rewards Platinum card will NOT be used to discount or waive any co-pay, coinsurance or deductible amounts.
- How will I know if my drug is available on the 500 for $5 list or the 500 for $50 and under list? Customers can visit www.heb.com/pharmacy to determine individual pricing on specific medications. Or, customers can call 1-866-286-8098 for assistance. The Pharmacy staff and selected store partners will be available to answer questions too. Printed drug lists will also be available at the Pharmacy.
- What if I am an existing Rx Rewards member? You can upgrade to the preferred My H-E-B Rx Rewards Platinum card by paying the one time $5.00 application fee. There is no need for membership in both programs as the Platinum program includes the Rx Rewards benefits plus so much more! If you are interested in upgrading to the My H-E-B Rx Rewards Platinum card, you will need to fill out a new enrollment form. You will be provided a new card to use for this new program.
- Can I add my pet to the My H-E-B Rx Reward Platinum card at a later date than when I sign myself up? Yes, you can add a pet at any time by calling 1-866-286-8098.
- What discounted prescriptions are available for pets? Most veterinarians use a combination of human, veterinary-only, and compounded medications for your pet's medical condition. More than 600 drugs used to treat pets are human drugs and can be purchased at your local H-E-B pharmacy with a prescription from your veterinarian. H-E-B does not stock or provide discounts on veterinary-only medication used for the treatment of fleas, ticks, heartworms or other medical conditions.
- What quantity is included in the $5.00 price? The $5.00 price is for commonly prescribed dosages up to a 30 day supply.
- What quantity is included in the $9.99 price? The $9.99 price is for commonly prescribed dosages of a 90 day supply.
- Is there a fee for the Platinum program? Yes, there is a one time $5.00 enrollment fee.
- How does the Prenatal Vitamin Program work? The three prenatal vitamins are Cal-Nate, Prenatal Plus and Natal care. A doctor’s prescription for a 30 day supply is required. The prescriptions are dispensed thirty days at a time for up to a 12 month supply.
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H-E-B
Pharmacy
