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Frequently Asked Questions

Have questions about your Valued Partner Perks Card? Take a look at these frequently asked questions. If you still can't find the answers you need, please contact us.

Question: What is the policy for exchanges and returns?


The policy for exchanges and returns in conjunction with the card is no different than the standard H-E-B return policy.

Question: Where can I get a copy of the Terms and Conditions for the card?


You can find a complete copy of the Terms and Conditions, as well as all other program information, on the PartnerNet homepage ( in the Valued Partner Perks section.

Question: How can I keep updated on all the limited-time, special Valued Partner Perks offers?


  • PartnerNet: Visit the Valued Partner Perks section on the PartnerNet homepage ( to see the latest offers.
  • Mobile: Visit PartnerNet and click on Partner Text Alerts to receive Perks alerts on your mobile phone.

Note: Message and data rates apply.