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Frequently Asked Questions

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Have questions about your Valued Partner Perks Card? Take a look at these frequently asked questions. If you still can't find the answers you need, please contact us.

Question: Who is eligible to receive the card?

Answer:

The card is available to all current full-time, part-time Partners, Retirees and one member of their immediate family residing in the same household.

Question: When are Partners eligible to receive the card?

Answer:

As of October 1, 2012, a Partner becomes eligible to receive the card once they have reached 90 days of employment with H-E-B. The card will arrive in the mail at the Partner's home address within two to three weeks of the 90-day employment date.

Question: Can other friends and family members use my card?

Answer:

No. The card is designed for your personal use only and for the immediate family member you identify as the second cardholder.

Question: Can I use my card to purchase products for friends and/or non-immediate family members?

Answer:

The card is a special benefit of being a valued H-E-B Partner and is intended for your personal use only. Purchases made for later reimbursement by individuals or H-E-B accounts are also prohibited.

Question: Can my child not living with me to use my second card?

Answer:

Yes. If the child is still considered a dependent, you can identify him or her as your second cardholder. The child's card will still be sent to you at your address.

Question: If I go on a Leave of Absence (LOA), will my card remain active?

Answer:

Yes. You can still use your card while you are on an approved Leave of Absence or Short-Term Disability.

Question: What happens if a Partner leaves H-E-B?

Answer:

If a Partner leaves the company for any reason, his or her card will automatically be turned off through a daily update to the Partner Perks database.