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H-E-B Refund Policy

Please save your receipt


We will cheerfully exchange or refund most items with a receipt dated within 90 days of purchase. Some rules or exceptions may apply.


  • Receipted refunds: Returns will be issued based on original method of payment.
  • Gift Receipt Returns: Returns accompanied by a gift receipt will be extended in the form of an H-E-B gift card. WIC/Lonestar eligible items are not permitted for return with a gift receipt. The refund value will reflect any discounts applied at time of original purchase. All rules and restrictions apply.
  • Pre-Paid/Services/Clearance Items: Refunds and exchanges are not permitted for Gift Cards, phone cards, tickets, licenses, permits, postage stamps, clearance items, etc. All sales are final.
  • Seasonal Items: May be returned within 30 days of purchase with original packaging. Seasonal items include holiday merchandise, most Lawn & Garden items (includes gas powered outdoor equipment), and swimming pools/pool accessories.
  • Appliances/Electronics: May be returned within 90 days of purchase with original packaging and accessories.
  • Entertainment: Most items can be returned within 90 days. If opened, computer software, video game hardware/software, music, and movies may be exchanged for an identical item only.
  • Discounts and Promotions: The refunded value for each item returned will be reduced to reflect the value of any free gift or discount.
  • No Receipt Returns/Exchanges: A valid government issued ID is required for all nonreceipted returns/exchanges. Refund will be extended in the form of an H-E-B gift card.

Can't find your receipt?
In most cases, if you paid with an electronic payment type (credit, debit, personal check, Lonestar, H-E-B Gift Card), we can locate your purchase and process your no-receipt return as a receipted refund with our receipt look-up feature.


H-E-B reserves the right to limit or refuse any refund.


Other restrictions may apply.