We're continually evaluating new stores for online ordering. If you'd like online ordering at your H-E-B, please tell us your location and the type of ordering that you'd like on heb.com (wine, cakes, deli trays, etc).Contact Us
The heb.com online ordering programs are designed to offer an extended and unique selection to our customers.
No. At this time, we can only process online orders when payment is provided at the time the order is placed online.
No. At this time, we are not accepting coupons for online purchases.
We require that you bring your printed receipt and a valid photo I.D. to claim your online orders. If you don't have a printed copy or your receipt, we will also accept an electronic version shown on your smartphone or tablet.
If your credit card is declined on the day of pickup, you'll receive an email alerting you that the decline has occurred. You can still pick up your order at the store, but you will need to provide another card or payment method.
If you need to return an item purchased online, please return it to the store where you picked it up.
When you purchase six or more bottles of wine online, you'll receive a 10% discount on your wine order.
Selecting a pick-up time will help your Wine Steward provide the best possible customer service and ensure a Partner is available to help you complete your purchase.
Due to the perishable nature of these products, we want to have your order created fresh in advance of your pick-up time.
If you miss your pick-up time or day, H-E-B will continue to hold your wine order for up to 15 days. Please contact the Wine Steward at your store to make arrangements to pick your wine up at a different time. After that time period,
H-E-B will cancel your order and issue a refund for the amount paid.
To ensure maximum freshness, we will hold your order until the end of the day on your pickup date.
Your online order can be picked up by someone else, as long as the printed receipt is shown at pickup. For wine orders, the person must show a valid photo I.D. representing at least 21 years of age.
You can pick up your wine orders after noon on Sundays.
If your Wine Steward is not available when you arrive to pick up your wine, please go to the Business Center where the Manager In Charge will be able to help you pick up your order.
If you're unhappy with your bottle of wine, please bring the bottle back to the store of purchase for a refund. H-E-B can only issue refunds for bottles with 8 ounces or less poured from the bottle.
To correctly and quickly process any refund, you'll need to bring the printed copy of your receipt and the item(s) purchased to the Business Center at the store where you purchased the item(s). Your receipt has a bar code that's required for processing refunds.
Online orders can be cancelled on heb.com up to 48 hours prior to the selected pick-up time. Just go to the "Track Order" link at the top of heb.com, enter your order number and select "cancel entire order". Your credit card will not be charged for cancelled orders.
At this time, we only offer in-store pickup for online orders.
If you need to change the pick-up location after you've submitted your online order, you will need to cancel your order online and resubmit it.
If you'd like to recommend a product for online ordering, we'd love for you to Contact Us. Please include your H-E-B store, product name and description, plus manufacturer and the UPC, when possible.
Your card will be charged on the morning of your scheduled pickup.
You may either call the department at the H-E-B where you placed your order, or you may call Customer Service
at 1-800-432-3113 Monday through Friday, 8 a.m. to 5 p.m.
At this time, we are unable to accept H-E-B gift cards for online payment.
At this time, we are unable to offer the free smash cake with a first birthday cake online order. You can order a first birthday cake with a free smash cake by calling your H-E-B Bakery or submitting an order at the counter.
At this time, we are unable to process tax-exempt orders online.
Because your pick-up time applies to your entire order, we coordinate the pick-up times based on total order availability. If you need your items picked up at different times, please submit them as separate orders.