Our number one goal is to serve our customers better than any other retailer and we always appreciate when you take the time to recognize a helpful employee (H-E-B partner). Our success over the years is the direct result of helpful and friendly H-E-B partners. You can submit your request to our customer relations department using the online contact form. Our customer relations department will happily forward your comments to the appropriate partner.
Contact usQuestion: What if I am unhappy with the service I received at my store?
If we disappoint you, we want to know about it immediately! For immediate attention to your concern, please see your store manager on duty at the time. If you like, you may also contact our Customer Relations Department by submitting the online contact form. Or you can call Customer relations toll free at 1-800-432-3113. Our office hours: Monday - Friday, 8 a.m. to 5 p.m.
Contact usQuestion: Why do your ads vary from one location to another?
We plan our ads to best serve the needs of each community, while watching the competitive situations in each area. Also, items may vary by area to ensure we have enough ad items on hand. By rotating advertised items through all areas, and not running the same item in every area at the same time, it helps us ensure adequate stock at great low prices.
Question: Why did a particular product get discontinued?
Our Buyers and Merchandisers pay close attention to slow movement and demand for various products. They strive to make the best decision on which ones to carry in each store. The items we carry are based on customer demand and available space. You may submit requests for products to our Customer Relations Department by completing the online contact form. Please include as much information as possible, such as product name, manufacturer, UPC code, etc. Your request will be forwarded to our Procurement Department for their consideration.
Contact usQuestion: When is H-E-B going to put a store in my town?
We continually evaluate where to build new stores and where to expand. We sometimes purchase land for development far in advance of when we plan to open a store. If you have a suggestion for a location, feel free to contact our Customer Relations Department by completing and submitting the online contact form. Your suggestions will be forwarded to our Real Estate Department for their review and consideration.
Contact usQuestion: Does H-E-B offer a fundraising program to help schools or other non-profit organizations raise money?
H-E-B offers a Gift Card Fundraiser Program. For more information:
Gift Card Fundraiser ProgramQuestion: How can my organization apply for assistance from H-E-B?
H-E-B is dedicated to the communities we serve and have several opportunities to support Non-Profit Organizations. Please contact our Public Affairs Department toll free at 1-877-420-7779 for more information. Our office hours: Monday - Friday, 8 a.m. to 5 p.m.
Community Investment ProgramQuestion: What do I do if I don't like the quality of an H-E-B or Hill Country Fare brand product?
We offer a money back guarantee on our H-E-B and Hill Country Fare brand products. We always appreciate retrieving any unused portions for product evaluation. This helps us ensure we meet the high quality standards set for these products. If you are ever dissatisfied with one of our products, please return the unused portion to one of our locations for a full refund.
Find a storeQuestion: How do I present my product to H-E-B to be carried in your stores?
If you're a minority or woman-owned business, you may be eligible to participate in our Supplier Diversity program. All other supplier forms
Supplier diversityQuestion: I would like to work for your company. Where can I find information on job openings and applying?
We are always looking for great new partners who enjoy a fast pace, high energy work setting. Please visit our Careers web page if you are interested in this type of work environment!
CareersQuestion: I had my check to H-E-B returned, whom do I contact?
Our Check Collections Department will be happy to assist you. Please contact them toll-free at 1-800-821-5390. Our office hours: Monday - Friday, 8:00 a.m. to 6:00 p.m.
Question: I have a question about a charge from H-E-B on my debit or credit card. Whom do I contact?
Our Treasury Partners will be happy to answer any of your questions! Please contact our Treasury Department at 1-800-987-4438. Our office hours: Monday - Friday, 8 a.m. to 5 p.m.
Question: How can I purchase H-E-B Gift Cards?
H-E-B gift cards are great gift ideas for the holidays, graduation, work incentives, or just because. You can purchase H-E-B gift cards online or at any of our store locations. Store locations have a limit of 10 cards or $1,000 per purchase. If there is not a store in your area, or do not wish to order online, please contact our Gift Cards Department at 1-800-987-4438. Our office hours: Monday - Friday 8 a.m. to 5 p.m.
Order Gift Cards onlineFind us on:
- Copyright 2001-2013, H-E-B
- Privacy Policy
- Terms & Conditions