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Help

Have questions about H-E-B or heb.com? Take a look at these frequently asked questions. If you still can't find the answers you need, please email us or call us toll-free 1-800-432-3113. We're available Monday through Friday, 8 a.m. to 5 p.m.

  • Question: How do I create an account on heb.com?

    Answer:

    It's easy to create an account. Our three-step process requires personal data like your name, mailing address, email address, and password. Next, you select your favorite H-E-B store. And last you set your preferences.

    Create an account
  • Question: I've forgotten my password. What should I do?

    Answer:

    Request a password reminder. Simply enter your email address, and we'll send it to you.

    Password reminder
  • Question: How can I change my password?

    Answer:

    You can update your password and other account information in your profile settings.


  • Question: I get emails from H-E-B. Why can't I log in?

    Answer:

    It's possible that you've signed up to receive emails from H-E-B, but you have not created an account on heb.com. If you'd like to create an account, it takes less than a minute. Simply use your email address as your login ID.

    Create an account
  • Question: I've changed email addresses. Can I update my account?

    Answer:

    Absolutely. Simply update your profile to change your email address and other details. Your login Id will change to match your new email address.


  • Question: Is there a way to change my favorite store?

    Answer:

    Of course. You can search for stores and select a new favorite store. Your weekly ads will change to match your new favorite store.


  • Question: How do I unsubscribe from emails?

    Answer:

    You can unsubscribe from emails at any time. Simply uncheck the box next to the email you wish to no longer receive.

    Unsubscribe from emails
  • Question: How do I apply online for a job at H-E-B?

    Answer:

    1. Click on the Careers link at the bottom of the page.

    2. Click on the blue "Log in here" link (found in the middle of the Careers page).

    3. Create an H-E-B Job Profile with a username and password.
    *It is important to include a valid email address to receive communication about your application.

    4. After creating your profile, you can search for jobs using the keywords or your state and zip code.

    5. Submit your application online.
    *You can check the status of your online application by logging back into your account.

    Apply Now
  • Question: Why couldn't I install the coupon printer?

    Answer:

    If you are experiencing problems installing the Coupon Printer there may be a few reasons:

    1. You may not have permission to download programs on your computer or you are using software that blocks the installation.
    If you are trying to print coupons at work or from a computer at a library, Internet cafe, or university, you may not have permission to download and install programs onto the computer you are using. This may be true even if you’ve downloaded and installed other files. Contact your network administrator for more information. If you have a home computer, you may find it easier to access our coupons there.

    You might also be running software that prevents installation on your computer. Please make sure to turn off any anti-virus software or any anti-spyware or adware software. While we have attempted to work with most of the major publishers of such software to ensure that our Coupon Printer is not blocked, there may be programs that block the installation, or put up a warning that you are about to install a program. You should choose to allow the installation.

    2. The security settings in your browser are set too high.
    If you receive warnings or errors that an attempt to install and ActiveX control (Internet Explorer) or a plugin was blocked, or are asked for permission to install a program, you may need to change your browser’s security settings to allow installation of these types of controls. Also, make sure to click the appropriate buttons in any dialog boxes that appear to allow the installation. Modern browsers make you jump through a few hoops to install plugins, but it’s worth it.

    3. Your operating system or browser is incompatible.
    Coupon printing is currently supported on Windows Operating Systems Vista, XP, and 2000 when used with Internet Explorer 6+, FireFox 1+, Netscape 8+, and most MSN and AOL browsers.

    If you are unable to print when using an MSN, AOL, or Compuserve browser, please try printing your coupon using Internet Explorer 6+. Coupon printing is currently supported on Macintosh OSX 10.3 or higher when used with Safari 2+ and FireFox 2+. Coupon printing is not supported on Linux or WebTV.


  • Question: Where can I find information on leasing a retail center or in-store space?

    Answer:

    You can find a list of available retail centers, in-store lease space and tenant forms at the below link.
    hebdevelopment.com